F.A.Q.

GENERAL INFORMATION

1. Where can I buy ticket(s)?

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Tickets will be on sale on the website (with fees) www.ticketsforfun.com.br and at the official box office (without fees) located [insert addresswith opening hours].

2. When will sales start?

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The pre-sale will take place from 00:01 on April 18th until 22:00 on April 19th for Inter Mastercard customers on the informed website (with fees) and at the official box office (without fees) from 10:00 on April 18th until 20:00 on April 19th, subject to ticket availability.

General sale will take place from 00:01 on the informed website (with fees) and at the official box office (without fees) from 10:00 on April 20th, subject to availability.

3. Will I be able to use my wallet balance to purchase ticket(s)?

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Yes, if you have a wallet balance in your Tickets For Fun account, you will be able to purchase your ticket(s) for the Justin Bieber show.

4. What sectors will there be for purchase?

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Premium Blue and Premium Green – Standing floor located in front of the stage;

Track – Standing track located right after the Premium;

Lower Chair – Chair located in the lower bleachers;

Superior Chair – Chair located in the upper bleachers;

5. What ticket categories will there be for purchase?

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There will be two categories, namely:

 

- One with common ticket types:

Entire (for all audiences),

Low-income student / young person (for beneficiaries upon proof),

PCD and 01 companion, if necessary (for beneficiaries upon proof),

Elderly and other beneficiaries (for beneficiaries who prove to be elderly, retirees, teachers, according to the law of each region where the event takes place, among others present in the law.)

 

- Another with common tickets + VIP package:

Common ticket mode + VIP package, which contains:

 

JUSTICE VIP EXPERIENCE Package:

• A Premium Blue Track ticket to be selected at the time of purchase according to availability;

• Early Entry (Priority and early entry into the sector);

• Group photo opportunity with Justin Bieber (Photos taken in groups of at least four people)*;

• Back Stage tour – get to know the backstage of the show on an escorted VIP tour;

• Exclusive print set and limited edition of the tour;

• Exclusive and limited edition print set based on original artwork;

• Priority VIP check-in and exclusive VIP entry.

•Opportunity to purchase official tour merchandising without the queues.

• A special tour gift (created especially for VIP package buyers).

• A tour commemorative lanyard and laminate.

 

*Individual photos will not be allowed. Group photos will be a minimum of four people.

 

GHOSTVIP PACKAGE:

• A Premium Blue Track ticket* to be selected at the time of purchase according to availability;

• Early Entry (Priority and early entry into the sector);

• Exclusive print set and limited edition of the tour;

• Exclusive and limited edition print set based on original artwork;

• A special tour gift (created especially for VIP package buyers).

• A tour commemorative lanyard and laminate.

  

PEACHESVIP PACKAGE:

• A trackticket* to be selected at the time of purchase according to availability;

• Exclusive print set and limited edition of the tour;

• Exclusive and limited edition print set based on original artwork;

• A special tour gift (created especially for VIP package buyers).

• A tour commemorative lanyard and laminate.

 

*Important: The GHOST and PEACHES VIP PACKAGE packages do not include access to any BackStage area and all packages will only be available for pick up on the day and place of the show by the package owner, so these are not transfer a bleand it is "MANDATORY" presentation of the original photo identification document. More information will be sent to each buyer's email.

 

Tickets For Fun is the ticket sales service provider, and is therefore responsible for issues related to the delivery / withdrawal of the ticket(s). When purchasing any VIP package, we emphasize that the delivery of official tour products and the provision of entrance service will be the responsibility of the artist's production and may change without prior notice.

6. What is the value of the convenience fee?

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The fee is 20% of the value of each ticket.

7. What is the e-ticket issuance value and the ticket withdrawal fee (this option will only be available for purchases made directly on the Tickets for Fun website)?

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The cost of sending the e-ticket is R$ 8 per purchase, with one or more tickets perpurchase. And the withdrawal at the box office, R$ 12 per purchase.

8. What is the difference between the e-ticket and box office pick-up options for purchases made on the Tickets for Fun website?

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If you opted for the e-ticket, you will receive it in the registered e-mail and you must present it printed at the entrance of the event, for its due validation in the access reader. Remembering that it will be validated only once, if you purchased more than one ticket, make sure you have printed the specifice-ticket for each ticket.

If you chose to withdraw, you must go to the official ticket office from May 24, located at Av. Brigadeiro LuísAntônio, 411, from Tuesday to Sunday, from 12:00 to 20:00, (It remains closed on Mondays and holidays) and the day before the show, at the Allianz Parque box office, from 12:00 to 20:00 and on the day of the show, the from 10:00. Where you must present the purchase number (present in the purchase confirmation e-mail), original card used for payment, official identity document with photo of the purchaser or authorized person in the registration. We recommend that you pick up in advance and avoid queues on the day of the show!

9. Will there be installments on the general sale?

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Inter Mastercard customers can pay in up to 5 interest-free installments and purchase up to 4 tickets (depending on availability). Other customers will be able to pay in up to 3 installments without interest and purchase up to 4 tickets(according to availability). Payment methods are: Credit card, on the website (with fees). Cash, credit or debit card at the official ticket office (no fees). Cards from the main brands are accepted: Mastercard, Amex, Elo, Visa,Hipercard, Diners.

10. I'm buying more than 1 ticket, do I need to have everyone's CPF?

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All tickets will be issued with the data of the holder of the purchase up to the limit all owed per purchase. On the day of the event, the holder will access the event normally, with the ticket valid and in accordance with the Policies on the website www.ticketsforfun.com.br.

11. I'm going to buy a half-price ticket, what do I need to present?

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If you purchase a half-price ticket, you must present the supporting document from each beneficiary to anyone who is purchasing a ticket at the official box office. And when accessing the event, regardless of the purchase channel, everyone must present the document proving the benefit at the entrance of the event. Remembering that of the tickets available, 40% are intended for the sale of half-price tickets for students, disabled people and one companion each andlow-income young people! For more information on half-price legislation, visit Half-price.

12. What do I need to present at the show entrance?

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If you have opted for the e-ticket, you must present it in legible printed form for proper validation in the access reader. Remembering that it will be validated only once, if you purchased more than one ticket, make sure you have printed the specific e-ticket for each ticket. If you chose to withdraw, you must present the original ticket.

Attention, it is also necessary to prove the benefit, if you have purchased a half-price ticket (see the Half-price link for more information).

PRE SALE

1. When does the pre-sale start?

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The pre-sale will take place from 00:01 on April 18th until 22:00 on April 19th for Inter Mastercard customers on the informed website (with fees) and at the official box office (without fees) from 10:00 on 04/18 until 20:00 on April 19, depending on ticket availability, and will feature two ticket categories: one for those who will purchase the common ticket and another for those who will purchase the common ticket + VIP package.

2. When will the hotsite be live?

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For you to get used to the environment and understand the purchase categories, the site will be live from April xx for consultation and information.

3. How does the pre-sale for payment with the Inter Mastercard card work?

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If you have an approved credit limit, you must make the purchase directly on the website www.ticketsforfun.com.br. Thus, you can pay in up to 5 installments without interest, purchase up to 4 tickets (according to availability) and receive your e-ticket faster after confirmation of purchase. Don't forget that you must have a limit available corresponding to the total purchase, including the value of the ticket(s), the Tickets For Fun convenience fee and thee-ticket delivery or withdrawal fee, depending on your choose at the time of purchase. Corporate and business cards will not be accepted.

4. Can I buy in person?

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Yes, with an Inter Mastercard debit or credit card, at the Official Ticket Office (no fees), located at Av. Brigadier Luís Antônio, 411 from 10 am to 6 pm, only on 04/18. Remembering that the purchase will be limited to up to 4 tickets per CPF/Purchase and will be subject to availability!

5. Can I split the amount of my purchase between my credit and debit cards?

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A single payment method is allowed per purchase. Therefore, when purchasing a ticket, you must choose a single form of payment. Now, if you are going to purchase more than one ticket, you can purchase them in separate purchases and with each purchase, you can use the payment method you prefer.

Remembering that debit card is only accepted at the official box office (no fees). For purchases on the website (with fees), www.ticketsforfun.com.br, the exclusive payment method is credit card.